Return and exchange policy

Returns (refunds and exchanges)

If you are unhappy with your item, please let us know. Our returns policy gives you 30 days to return or exchange an item bought online with a valid receipt.  If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.

 

To be eligible for a refund or exchange, good must be returned in a re-saleable condition.  That means your item must be unused and and in the same condition that you received it.

 

To complete your refund or exchange, we require a receipt or proof or purchase..

 

Refunds (if applicable)

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days.  If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.

 

Exchange (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange an item for the same item, please send us an email at info@whalecummats.com and post your item to: 287 N CR 1030, Kingsville, Texas, 78363.

 

Shipping

To return your product, please mail your product to: 287 N CR 1030, Kingsville, Texas, 78363 with your details and reason for returning.

 

You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from you refund.  Depending on where you live, the time it may take for your exchanged product to reach your may vary.  If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

 

Whalecum Shipping Policy

When will your order ship?

Orders are shipped Monday-Friday.  If your order is shipping via UPS, or USPS the order must be received by 11pm to ship out the next business day.

 

Where do we ship to?

We ship anywhere in the USA.  International shipping is soon to be added to our region.  If you have any questions about shipments please email info@whalecummats.com

 

How do we ship?

Most of our orders ship via UPS.  However if the items weigh less than a few pounds, we most likely will ship via USPS.

 

Shipping rates?

We do not charge a flat rate for shipping. Instead we charge you what the desired shipping company charges us.  The charge is based on weight and location.

 

How to track an order that's been shipped?

If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from either UPS or USPS with you tracking number once the order ships.  For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available).   You can retrieve your order information by logging into your account on the website.

 

Are the items in stock?

All items are normally held in stock.  However we may sometimes run out due to sudden demand, in which case we will notify you and inform you of the date we expect to receive more stock.

 

What are our lead times?

We aim to ship orders within 2 working days for domestic orders.  However this may sometimes be longer due to other circumstances such as order volume and back orders.  Also we do have a few special order items that have longer lead times.  Larger orders may also take a few extra days to ship out.  If you require a faster lead time please email info@whalecummats.com